At Mu Tao Wellness Spa, we understand that unexpected situations may arise, requiring you to reschedule or cancel your appointment. To ensure the best experience for all our clients and maintain smooth operations, we have established the following cancellation policy.

1. Appointment Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to accommodate other clients and manage our schedule efficiently.

2. Late Cancellations

Cancellations made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee of 50% of the service cost.

3. No-Show Policy

Failure to show up for a scheduled appointment without prior notice will be considered a no-show. No-shows may be charged 100% of the service cost, and future bookings may require prepayment.

4. Late Arrivals

If you arrive late for your appointment, we will do our best to accommodate you within the remaining time. However, your session may be shortened to avoid delays for other clients, and you will still be responsible for the full service charge.

5. Group & Couple Bookings

For group or couple appointments, we require 48-hour notice for cancellations or changes. Late cancellations or no-shows for group bookings may result in a charge of 50%–100% of the total booking cost.

6. Special Promotions & Prepaid Services

Deposits or full prepayments for promotional services, packages, or gift cards are non-refundable. If you need to reschedule, we will do our best to accommodate your request, subject to availability.

7. How to Cancel or Reschedule

To cancel or modify your appointment, please contact us via:
📧 Email: info@mutaospa.com
📞 Phone: +1 702-998-7676

We appreciate your understanding and cooperation in respecting our cancellation policy. Thank you for choosing Mu Tao Wellness Spa, and we look forward to serving you soon.